Description of the Case
The case вЂњRoad to HellвЂќ by Gareth Evans is a story of two characters with different backgrounds, personalities and points of view and how these two characters interact. John Baker is a successful western chief engineer of the BarracaniaвЂ™s branch of a multinational company. In the case it is mentioned that John Baker is an English expatriate, so we assume that he is white, possibly born in Canada.
Baker thinks he has an edge in working in a foreign country because he has experience in understanding a regional staffвЂ™s psychology and knowing exactly how to get along with locals. Baker has been working to prepare Matt Rennalls to be his successor in the chief engineerвЂ™s position. Rennalls, on the other hand, is a young engineer who represents the new generation of patriotic, well-educated BarracaniaвЂ™s professionals. His four years as a student at London University made him especially sensitive to political, racial and equality issues involving relations between his culture and western influence.
The last meeting between two case characters ended up in a disaster. Instead of accepting the chief engineer position, Matt turns in his resignation, insulted by JohnвЂ™s farewell interview and advice. This incident not only leaves Baker puzzled about what he might have said wrong, but also puts the future of the companyвЂ™s relations with its regional staff and authorities in jeopardy.
This case is one of many examples of how people from different cultures and backgrounds do not take diversity into consideration. They evaluate and measure each other by their own scales and perceptions, which often lead to serious misunderstanding