Abc Corporation Knowledge Management
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Contents
1. Organizational Overview 3
2. Key Performance Indicators 4
3.
4. Information System Overview 7
5. Data Warehousing And Business Intelligence 9
6. Cloud Computing Technologies 10
7. Ethics Statement 11
8. References 12
Organizational Overview
ABC corporation is a market leader in the next generation technologies and has an enriching solutions portfolio in the area of mobile broadband, fixed access, cloud solutions, and Internet of things. It uses the best in class IP routing and optical technology to provide network connectivity for the next generation technologies.
ABC corporation has a global presence and provides solutions to wide range of industries such as telecommunication, transportation, healthcare, automotive, mining, oil and gas. ABC corporation is organized into five different business groups namely mobile network, fixed network, IP and optical network, application and analytics, and ABC corporation technologies. The business groups are supported by key corporate function groups such as human resource, finance, legal and customer operations.
In January 2016, ABC corporation combined with XYZ corporation to create a global leader in the technology industry with the aim to create next generation technologies that will connect people and things, thus enriching human lives every day. ABC corporation has defined its vision based on these principles. ABC corporation’s vision statement is “To expand the human possibilities of the connected world”
In order to achieve its vision, ABC corporation’s senior management team defined a strategy to capitalize on the opportunities created post combination with XYZ corporation. The four main elements of the ABC corporation’s strategy are given below:
- Lead in network, mobile, fixed, IP, optical, and cloud infrastructure
- Expand in adjacencies and gain software leadership
- Diversify into the large scale enterprises
- Capitalize on opportunities in the internet of thing
ABC corporation wants to retain its market leadership, maintain financial profitability for its shareholders, and invest in the future technologies as highlighted above using the limited available resources and under tough market conditions. Translating the laid vision and strategy into measurable objectives and delivering on the defined objectives will be key to the success of organization.
ABC corporation uses industry standard applications and business processes to implement its business functions. I will be able to apply the concepts taught during the course on various business functions implemented in ABC corporation. It will help me to validate my learnings by correlating with the practical implementation of the concepts in a real world organization. It will also give me an opportunity to provide feedback about any improvement points in my current organization based on the learnings during the course. Accessibility of the information is an another criterion for choosing ABC corporation as the target organization for the assignment.
I am an employee of the ABC corporation. I have assessed the information from ABC corporation’s intranet website and by interviewing people working in the organization. I have taken necessary precautions about not to share confidential information about the organization. I have chosen to focus on the mobile business unit to answer the KPI question.
Key Performance Indicators
With ABC corporation’s vision and strategy defined, ABC corporation’s Mobile business unit (MBU) senior management team in discussion with the middle management has developed a balanced scorecard, linking measurable objectives to the company’s strategy. The main priority for the mobile business unit is to maintain financial profitability for its shareholders and retain its market leadership by investing in the future technologies. Mobile business unit implemented below mentioned Key performance indicators (KPI) using the balanced scorecard: