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Mana 6333 Operation and Quality Management Tqm Vs Six Sigma

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                      TQM vs Six Sigma

Operation and Quality Management

MANA 6333 N1

Yingfa Gao

Dallas Baptist University


When we think about Six Sigma, there is also another word in our mind. We called this word for Total Quality Management. People always like to compare Six Sigma with Total Quality Management. First of all, I will cover Six Sigma and Total quality management in details. Then, I will compare and analysis Six Sigma with Total quality management in different aspects. After that. I will disclosure the advantage and disadvantage of Six Sigma and Total quality management. Finally, I come a good way to balance Six sigma and Total quality management in a company.

Six Sigma

“The Six Sigma was coming out by Bill Smith who is an engineer of Motorola. He wants to find out a perfect solution to collect data and analysis the result. Meanwhile, he also hopes the solution can increase the quality of product and decrease the RMA problems. In this way, Bill Smith present the Six Sigma as a positive solution benefits both the customers and the company in 1986” (Leather, 2013, p. 72). With the globalization, service and other strategic of General Electric Company, it becomes one stagey which the world’s enterprise pursuit of excellent management. More and more company tend to us Six sigma because this system helps them save lots of time to deal with unqualified product.


1.It is a kind of scale and the goal for pursuit, direction of define and boundaries.

2. “It is a management method and science tool by using the DMAIC or DFSS process in production” (Muir, 2006, p. 34).

3. As a management strategy, Six Sigma is not only a way to improve the customer satisfaction, but also is one innovation method which reduce operating costs and cycle. It is from improving the core of organization core process that enhance the management of the enterprise profitability, gain competitive and sustainable development ability under the new economic environment.


Six Sigma DMAIC. “It is for status which dive Six Sigma deep into a particular illustrative aspect of definition, measurement, analysis, improvement and control process” (Bass, 2009, p. 14).  

Six Sigma DMADV. “It is the process which the new product of project trying to achieve Six Sigma that make definition, measurement, analysis, design and validation.” (Levine, 2006, p 48).  

Project Implementation:

To distinguish the process which need to improve, finding the most potential improvement opportunities, priority to improvement the process which need to enhance.

If it cannot determine the sequence that will affect the implementation of Six Sigma management effect which enterprises works in many aspects.

DMIC will follow define, measure, analyze, improvement and control these 5 steps to make an improvement in business process.

Define: To find an appropriate process which is better for a process improvement in a project.

Measure: By using the performance of process to figure out how to make an improvement in a project.

Analyze: In order to make an improvement in a project, we have to select the correct data from collection.

Improve: To make sure the scheme can meet the standard to make an improvement in a project.

Control: Make sure the process can go on until they meet the goal of a project and avoid some mistakes.


Total Quality Management put organization of product quality at the first place, based on the full participation, the aim is establishing a scientific, effective quality system which make the customer satisfied” (Bhat, 2010, p2). Achieve long-term success of management that provide actives of customer needs. It is an important method to improve enterprise operating efficiency.

Core Ideas:

Customer Satisfaction:

Customers are recipients with supply products provide, it can be the interior of organization or be the exterior.

Additional value:

Use the least cost to get the most function value, to realize the a great business performance.

Continuous Improvement:

Build the continued improvement of management system.


  1. Save time for the cycle.
  2. Save the cost.
  3. Shorten the inventory turnover time.
  4. Increase output.
  5. To realize interest and success.
  6. To make customers fully satisfied.
  7. The maximum profit.

There should include “Economy principle, cooperation principle and system principle in TQM” (Richard, 2014, p 123).

Economy principle: TQM’s aim is to meet customer requirements which obtain maximum added value.

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