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Operations Management: Kudler Fine Foods

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Running head: OPERATIONS MANAGEMENT: KUDLER FINE FOODS

Operations Management: Kudler Fine Foods

Operations Management: Kudler Fine Foods

Kudler Fine Foods (KFF) is an upscale gourmet food store in the San Diego metropolitan area. Over the past five years the company has grown and now operates three local stores. As a result of the company’s rapid growth, the owner, Kathy Kudler, has decided to begin contracting with local growers of organic produce. If the company proceeds with this plan, operational changes will be necessary. This paper will identify the business processes that will be affected by this decision, how the supply chain will be affected, and describe the quality control tools and performance standards that Kudler will need to put in place to ensure the effectiveness of the operation.

At this time, KFF does not have a purchasing department in any of its stores. The department managers at each

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