Tiscali Case

TISCALI

Who are the main players and what are their expectations?

Soru – Founder and CEO of Tiscali

• Expectations: His goal is to present Tiscali as a single reality, through respecting real local needs. He expect to achieve this by successfully implementing the project UNIT which will be the standardized information system in 12 months

Pulvirenti – CIO of Tiscaly

• Expectations: he is the project manager, so he expect the success of the project within deadline.

Future Italia – outside collaborators

• Expectations: deliver the project within the dead line.

Country Managers

• Expectations: adapt local needs into the system.

7 millions Customers

• Expectations: release the network

Different companies bought by Tiscali

• Expectations: no fail of the project and continuing of their job.

Which factors contributed to the case’s success?

- The pressure, as well as the support from the CEO was a crucial element for the success of the project. Indeed, design and changes of the information system is very difficult, and to convince country managers and employees to change their working habits is even more difficult.

Without the pressure (i.e. strict deadline) and support from the CEO, there is no way the project could have been successful.

- Also, there had to be a very good project manager to organize and implement the project. In this case, he was fully committed to the project and he also had the ability to manage the project.

For example, he had a clear structure of the phases of the project, was able to define which option to choose, was able to identify the project and area representatives etc.

- This project was a big challenge for everyone involved, so the importance of the project could become a motivation.

- Project teams were lead by Tiscali member and there was a great distinction of team responsibilities.

- They started with the most complex county (UK) from an offer point of view and learnt what could be capitalized in other countries.