Tri-state Telephone Company
Statement of the Problem
-The effect of the outburst of 150 customers.
-The technology was changing rapidly.
-The effects of changes in price because to adjust to the competitor's strategies.
Statement of the Objectives
-To determine the effects of the outburst of 150 customer on the company.
-To create a way to adjust to the rapid changes in technology.
-To know the effects of the changes in price.
Areas of Consideration
1. Address the needs and wants of the customers
Advantages:
a. Expansion of services provided by the company
b. Increase in company's income
c. Positive publicity
Disadvantages:
a. Demand for a quality service in a short period of time
b. Consumer's lifestyle
c. Consumer's ability to pay for the quality demanded
2. Advancing of digital technology
Advantages:
a. New users of the phone network
b. More experience in the telephone services
c. More accessible service
Disadvantages:
a. Higher fees for the customers
b. There will be more competitors
c. Research will be a lot harder
3. Tie-up with AT&T
Advantages:
a. Lessened competition
b. Offers more services than the customers will want
c. Increase in company's income
Disadvantages:
a. Increased service charge for the customers
b. Lengthy process of tie-up