Total Quality and Methodologies

Total Quality (TQ) Model and Methodologies Paper

Quality Management and Productivity

January 27, 2007

Executive Summary

Implementation of a quality improvement process designed to reduce defects and improve quality and customer satisfaction. By utilizing a quality improvement model referred to as Six Sigma. Sigma is a mathematical term that describes how far a process deviates from perfection. The higher the Sigma level, the lower the rates of errors or defects that are found in a process. At the Six Sigma level, there are just 3.4 mistakes or defects for every million opportunities. A typical manufacturing process for example runs at Four Sigma, which equates to about 6,000 defects per million. That is, out of a million batteries, radios, wiring harnesses or tires coming off a typical assembly line, 6,000 would be defective in some way. There are many quality improvement models or methods that organizations have utilized over the years to make improvements to their manufacturing and management processes;