BUSINESS DESCRIPTION
Telstra Corporation Limited (Telstra or "the company") is a telecommunications and information services
company offering a range of communications services, including broadband, mobile and voice services.
The company has presence in over 20 countries, including the UK, the US, Hong Kong, New Zealand and
China. Telstra has majority of its operations in Australia.
The company's operations are managed through five business segments: Telstra retail (TR), global
enterprise and services (GES), Telstra wholesale (TW), Telstra operations (TOps), and all others.
TR provides a range of telecommunication products, services and solutions across mobiles, fixed and
mobile broadband, telephony and pay television (Pay-TV). The segment is also engaged in the operation
of inbound and outbound call centers, Telstra shops (owned and licensed) and the Telstra dealership
network. The company supplies Hybrid Fiber Coaxial (HFC) cable services to its Foxtel joint venture and
distributes Foxtel products. In addition, Telstra provides a connected health information technology (IT)
ecosystem. The segment is also engaged in delivering for Telstra customers self-care capabilities, across
all phases of the customer experience, from