A Comparative Analysis of Reliance Pco Business with Other Service Providers

PROJECT REPORT

ON

A COMPARATIVE ANALYSIS OF RELIANCE PCO BUSINESS WITH OTHER SERVICE PROVIDERS

AT

RELIANCE COMMUNICATIONS LTD.

Under the guidance of

Prof. Swapan Das Gupta

(Session: 2006-08)

PREPARED BY

Roll No. Name Section Group No.

42 Mr. Lalit Jain

F8

03

20 Mr. Anurag Singhal

44 Mr. Manu Jha

43 Mr. Manish

27 Miss. Banish Razdani

INDIAN INSTITUTE OF PLANNING AND MANAGEMENT,

NEW DELHI

CONTENTS

1. Company Profile 7

2. PCO Market In India 12

3. The Report 21

4. Objective Of The Study 23

5. Methodology 25

6. Competition in the PCO Market 28

7. Findings & Analysis 38

8. Recommendations 41

9. Questionnaire 43

10. Reference 46

ACKNOWLEDGEMENT

It is almost inevitable to incur indebtedness to all who generously helped by sharing their invaluable time and rich experience with me, without which this project would have never been accomplished.

In the beginning, I convey my sincere thanks to Mr. SWAPAN DASGUPTA for granting me opportunity to work with an esteemed organization. He has been benevolent enough to lend help and spare his valuable time throughout this project.

He has been immensely contributive with his ideas, constructive criticism and motivation which were the guiding light during the entire tenure of this work.

I also extend my heartiest thanks to the Indian Institute of Planning & Management faculty members for the regular assistance all through the project.

.

PREFACE

It is well evident that work experience is an indispensable part of every professional course. In the same manner practical training in any organization is must for each and every individual who is undergoing management course.

Without the practical exposure one cannot consider himself or herself as a qualified capable manager. During the training period the student learn through his own experience, the real situations of the corporate world and to put his theoretical knowledge in to practice. This experience is very valuable for the student and plays a leading and an important role in career of the student.

Entering the organization