Towson Limousine

Towson Limousine is a company that provides quality ground services in Maryland, Northern Virginia, and Washington D.C. The company places great emphasis on “timeliness, competitive cost, and quality of service” (2002, www.towsonlimo.com) while offering transportation in luxury sedans and limousines. Towson Limousine’s customer base includes corporations, airline crew, and local residents.

As a marketing strategy, Towson Limousine is offering online reservations for their fleet of cars on their web site www.towsonlimo.com. Their web site Home Page is sleek and refined with simple graphics that emit a feeling of quality and are not distracting. There is a collage of their cars on the Home page that include hints of their customer base. They also offer local and toll free phone numbers at the top in a frame that give the browser instant contact information for their business on every page of their web site.

At the top of the Towson Limousine Home Page, there are six pull down list boxes representing different areas of information. The “Home” link offers information about the business as well as testimonials that offer proof of quality and satisfaction from their customers. This area also offers a link to a web form where the user enters reservation inquiries, suggestions or comments, and requests for more information. The user hits a submit button to forward the form to the company. There is no immediate feedback available.

The “Rates” link offers current cost information for all their stock as well as special rates for specific events like weddings, dining, and prom nights. The “Fleet” link offers pictures of the outside and interiors