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Introduction to Information Systems

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Introduction to Information Systems

Richard Jones MIS300-0603A-02: Introduction to Information Systems

Phase 3 tasks 1 Components of technology systems Questions 1-4 for Group project, part 2:

1. In terms of hardware, software, databases, telecommunications, and the Internet, what specific recommendations are you prepared to make to Sewtown to improve the speed, accuracy, and reliability of their information system?

Hardware recommendations:

1. Central Servers for each of the six stores


3. Ethernet switches, routers and bridges will be needed to assist the data as it moves from computer to computer whether within the store or for communication between all six stores.

4. Make sure that all computers company wide will meet the hard ware requirements for what ever software we will use.

Software recommendations:

In my opinion Microsoft Dynamics would do an adequate job in fulfilling our needs, some of its features are listed below:


Manage budgets, create and consolidate reports, and look for trends and relationships in any part of your business (Microsoft Dynamics, website, 2006).

Customer Relationship Management

Manage customer groups, create and launch marketing campaigns, track customer activity, and organize sales and after-sales (Microsoft Dynamics, website, 2006).


Tracking inventory, order, and purchasing management; sales forecasting, e-commerce; and warehouse management(Microsoft Dynamics, website, 2006).


Let customers and suppliers do business with you anytime through Web sites or by connecting their system directly to yours (Microsoft Dynamics, website, 2006).

Field Service Management

Set up and manage service contracts, enter and track service calls, view schedules, and optimize workloads across resources (Microsoft Dynamics, website, 2006).

Financial Management

Control your general ledger, payables, receivables, inventory, sales process, purchasing, fixed assets, and cash flow. Perform reconciliation and collections (Microsoft Dynamics, website, 2006).

HR Management

Manage your human resources from mapping, recruitment, and employee registration, to skills development and processing of payroll and benefits (Microsoft Dynamics, website, 2006).


Coordinate your entire manufacturing process from product configuration and supply and capacity requirements planning, to scheduling and shop floor (Microsoft Dynamics, website, 2006).


Deliver access to the data, applications, and services your employees, customers, and business partners need via a Web browser, and see them work more efficiently with you(Microsoft Dynamics, website, 2006).

Project Management and Accounting

Manage your resources, forecast your costs and budgets, track time and expenses, and organize contracts and billing (Microsoft Dynamics, website, 2006).

Retail Point of Sale

Run retail operations from point-of-sale to delivery. Increase customer flow, speed up lines and tasks, control inventory, and automate purchasing (Microsoft Dynamics, website, 2006).

Supply Chain Management

Organize single or multiple site warehouses; handle order promising, demand planning, and online collaboration with suppliers (Microsoft Dynamics, website, 2006)

The purchasing of off-the-shelf software those companies might be willing to customize for our uses. I think this option would be the most cost effective way and direction the company should go in for improving the speed, accuracy, and reliability of our information system. The main concept here is to not waste time and resources developing customized software if reliable and affordable off-the-shelf software already exists that the company can utilize and adapt to with minimal effort. First what do I mean by Commercial off-the-shelf (COTS)?

Commercial off-the-shelf (COTS) is a term for software or hardware products that are ready-made and available for sale to the general public. They are often used as alternatives to in-house developments or one-off government-funded developments (GOTS). The use of COTS

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