Klm Tourism Organization Report

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Title:                        KLM Report

Name:                Kirsten Veenhouwer
Relation number:                443069
Class:                                ITM1L
Tutor:                Rob Wichers Schreur
Date:                10 December 2015

Table of content

Introduction        

Legal forms        

Public company        

Private limited company        

History of KLM        

Milestones        

Annual turnover        

The products and the service        

Products        

Service        

Structure        

Mission and vision        

Mission        

Vision        

Ambitions        

Plans        

Strategy        

Stakeholders and environmental factors        

Stakeholders        

Environmental factors        

Political        

Economical        

Socio-cultural        

Technological        

Environmental        

A Unique Partnership        

Legal        

Waste and water        

Less noise        

Environmentally friendly maintenance        

Conclusion        

Referencing List        

Introduction

The aim of this assignment is to understand the management and structuring of an organisation and acquires knowledge of stakeholders and environmental factors and find information of the business processes of an organisation. For this assignment are used different sources, like an annual report, websites and academic sources.

A company needs different aspects to work efficient. The tourism organisation I choose is KLM.

The problem statement is: How works the KLM to be as efficient as possible?

The research subjects are:

• The legal forms
• The history of KLM
• The product and the service
• The structure
• The vision and the mission
• Stakeholders and environmental factors

The structure of this assignment is:

The introduction with the main topics of the assignment. Then the main topics are explained and after the main topics I concluded my answers, and use the answers of the research subjects, and answer the problem statement.

Legal forms

bijvoorbeeld public or private limited company, foundation, association

Public company

KLM cooperates with KLM city hopper, Transavia and Martinair, together they are the KLM Group.

Sky team

KLM Air France

Private limited company

http://www.klm.com/travel/pa_en/prepare_for_travel/baggage/exceptional_baggage/permits_and_licenses.htm 

History of KLM

In 1919 the Dutch airline company KLM is born. KLM stands for “Dutch Royal Airlines”. It is the oldest airline company who operates under the same name. The home airport of KLM is in Amsterdam, the airport is called ‘Schiphol’. In the first year KLM started, flights were special. An airplane could transport 345 passengers and 25,000 kilos of cargo and mail. Nowadays this is very different. Now KLM can transport more than 400 passengers and 20,000 kilos of mail and cargo. (History, 2013)