Is Tqs More Important Today That It Was Then Years Ago? Why or Why Not?

Is TQS more important today that it was then years ago? Why or why not?

Total quality service is more important today than it was ten years ago. Quality is a key factor in customer satisfaction and service is expected. In the past quality service may have been an afterthought to some companies, now it is essential to remain a competitive and successful business. Satisfied customers are the driving force that keeps a company in business. In my own experiences, when I have received poor service from a particular restaurant, store, service or company I tend to avoid giving my business to them.

Companies that provide a poor quality of service should remember that they need me as a customer more than I need them. Often times I have interacted with people who work in the food service industry who seem to have a problem with their job so they take it out on their customers. It is that attitude that will cause customers to go elsewhere. I would have to say that is a pet peeve of mine. This person chose this job, knew that the job entailed them to provide service