Kano Method
By: Wendy • Study Guide • 496 Words • December 4, 2009 • 968 Views
Essay title: Kano Method
Kano Questionnaire
1a) If the phone has only multiple ring tones available how do you feel?
I like it that way
It must be that way
I am neutral
I can live with it that way
I dislike it that way
1b) If the phone does not have multiple ring tones available, how do you feel?
I like it that way
It must be that way
I am neutral
I can live with it that way
I dislike it that way
2a) If the phone has a camera feature, how do you feel?
I like it that way
It must be that way
I am neutral
I can live with it that way
I dislike it that way
2b) If the phone does not have a camera feature, how do you feel?
I like it that way
It must be that way
I am neutral
I can live with it that way
I dislike it that way
How important are the following features?
1 2 3 4 5 6 7
Multiple ring tones
Camera
Use following chart to locate what category each feature falls in.
Kano Method
The Kano Model classifies product features/attributes and categorizes their importance based on how they are perceived by customers and their effect on customer satisfaction.
Data is collected using a two part question approach about different product features. The first half of the question pair is referred to as functional. It reflects a customer’s opinions if the attribute is present in the product. The second half of the question pair is the dysfunctional. It reflects a customer’s opinions if the requirement is not fulfilled in the product.
Each question has 5 possible answers
1. I like it
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