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Last update: August 30, 2014
  • Volvo - a Model for Customer Satisfaction

    Volvo - a Model for Customer Satisfaction

    Volvo, inc. A Model for Customer Satisfaction Table of Contents Letter of Transmittal…………………………………………………………….... 2 Executive Summary……………………………………………………………….. 3 Data Collection……………………………………...…………………………… 10 Literature Review………………………………………………………………… 15 Researcher’s Personal Reflections……………………………………………….. 16 References………………………………………………………………………… 17 Appendix A - Questionnaire…………………………..………………………….. 13 Volvo Inc. Mr. Mike Jones Teaneck, NJ 07666 Dear Mr. Jones: This is a document regarding employee training and how it can be beneficial in customer service. It is a compressive study of customer demands as well as how quality of

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    Essay Length: 1,988 Words / 8 Pages
    Submitted: November 19, 2009 By: Victor
  • Drug Legalization by Seth Sprague

    Drug Legalization by Seth Sprague

    Page 1. I think that society should permit the use of drugs for recreational purposes. After all, over twenty years of troop sweeps, police actions and military rhetoric, the evidence is all around us. The war on drugs has flopped. It has been more then ineffective and has actually made things worse. We as American citizens have to wake up and realize that there will never be a "drug free" utopia that we have been

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    Essay Length: 2,993 Words / 12 Pages
    Submitted: November 20, 2009 By: July
  • Legal Issues in Reduction of Workforce Simulation

    Legal Issues in Reduction of Workforce Simulation

    Running head: LEGAL ISSUES IN REDUCTION OF WORKFORCE SIMULATION Legal Issues in Reduction of Workforce Simulation University of Phoenix Enterprise Risk MBA 560 Ronald Ramsey Oct 15, 2007 Legal Issues in Reduction of Workforce Simulation In the Legal Issues in Reduction of Workforce Simulation (University of Phoenix, 2007) FastServe Inc. is faced with the need to downsize their organization. In order to make an educated decision in regards to who shall be downsized management has

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    Essay Length: 1,862 Words / 8 Pages
    Submitted: November 20, 2009 By: Fatih
  • Legalize Marijuana

    Legalize Marijuana

    Dated as far back as 1619, America has made it legal to use, sell and grow cannabis [marijuana]. It was not until 1937 that marijuana became illegal through the Marijuana Tax Act, “which criminalized possession of marijuana nationwide,” (Mill 13). What happened between those hundreds of years that our country found it dangerous to possess or use marijuana? There have been numerous studies into the reasoning of making cannabis legal again. These findings show and

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    Essay Length: 990 Words / 4 Pages
    Submitted: November 20, 2009 By: Fatih
  • Legalization

    Legalization

    The war against drugs is failing miserably. Enforcement is a running joke with meager imprisonment for offenders. Recently, the situation in London has gotten so desperate, in regards to drug abuse (and more specifically heroin) that the president of the Association of Chief Police, Sir David Philips was noted saying, “The system has failed. We have an out-of-control drug industry, and it is time to try a new approach.” All signs are pointing to an

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    Essay Length: 1,126 Words / 5 Pages
    Submitted: November 21, 2009 By: Jessica
  • Measuring Customer Service at American Express

    Measuring Customer Service at American Express

    Measuring Customer Satisfaction at American Express American Express is a world wide travel related service company. American Express works with both consumers and business with their financial planning as well as offers numerous amounts of credit card products and travel assistance. They have many products and services that are used throughout the world by consumers and businesses. As American Express moves towards the future, like most credit card companies, they want to be competitive and

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    Essay Length: 1,032 Words / 5 Pages
    Submitted: November 21, 2009 By: Mike
  • Legal Drinking Age

    Legal Drinking Age

    Legal Drinking Age In the U.S., when you reach 18 years of age, you are legally an adult. Your new rights allow you to vote, join the military, obtain a marriage permit, sign legally binding contracts and many others except purchase and consume alcohol. Many feel this is the best reason for lowering the drinking age. I want to take a different approach at the issue; I think the legal drinking age should be lowered

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    Essay Length: 1,492 Words / 6 Pages
    Submitted: November 21, 2009 By: Steve
  • Starbucks - Delivering Customer Service

    Starbucks - Delivering Customer Service

    After evaluating each alternative (Exhibit 2), we recommend that Starbucks invest $40 million per year to increase labor hours per store in order to solve the problem with the quality of service. Starbucks should also set up an internal strategic marketing team. This will allow Starbucks to have a proactive feedback of customer satisfaction and hence faster improvement. We also noticed that labor cost is high for Starbucks’ North American operations. To keep labor cost

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    Essay Length: 268 Words / 2 Pages
    Submitted: November 22, 2009 By: Janna
  • Should Gay Marriage Be Legal?

    Should Gay Marriage Be Legal?

    Should gay marriage be legal? Gay marriage should be legal because as woman and man, all individuals have the same right in society; because same-sex couples can constitute a good based family; because it is just a way to make official a common union nowadays, even with the religious issue; because it is not related to polygamy; and because love matters and it does not differ in nature according to the sex of its object

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    Essay Length: 889 Words / 4 Pages
    Submitted: November 22, 2009 By: David
  • Constraints That Impact on Implementation

    Constraints That Impact on Implementation

    Constraints That Impact on Implementation. Businesses in general need to take into account that there are a number of constraints that may impact on the implementation of their business plan. Business law exists to ensure that firms can engage in lawful activity without impediment, and to restrain unlawful activity by that or any other firm. Constraints that impact on the implementation of a business plan are categorised into six areas. These are: • Legal. •

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    Essay Length: 835 Words / 4 Pages
    Submitted: November 22, 2009 By: Top
  • Ideal Customer & Their Behaviors

    Ideal Customer & Their Behaviors

    Ideal Consumers and Their Behaviors A key factor that influences consumersЎд choice of retailers, and other service providers, is customer service. For example, many people choose to shop at certain stores, do their banking at a particular financial institution, stay at a specific hotel, eat at certain restaurants, or take their clothes to a particular dry cleaner, etc., based on the level of customer service provided by that establishment. This aspect of customer service encompasses

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    Essay Length: 2,380 Words / 10 Pages
    Submitted: November 22, 2009 By: Andrew
  • Child Abuse: Victim Rights & the Role of Legal Representative

    Child Abuse: Victim Rights & the Role of Legal Representative

    Essay 2 : Child Abuse : Victim rights and the role of legal representative Sexual abuse cases are incredibly sensitive subjects. The way they are handled is of paramount importance because of their complex nature. This is where the magnitude of the role of the child’s representative comes into play; consequently the rights of the child must be enforced with great care. Investigation of the allegations depends on dependable information from the victim (a child

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    Essay Length: 2,691 Words / 11 Pages
    Submitted: November 22, 2009 By: Top
  • A More Perfect Union: Usage of Ethos, Logos, Pathos

    A More Perfect Union: Usage of Ethos, Logos, Pathos

    A More Perfect Union: Usage of Ethos, Logos, Pathos Throughout our history race, religion, and culture have split the U.S. ever since our framers defined our constitution. Since then we can find many examples which break us apart but also characterizes us as Americans. Even in today’s society, sometimes individuals tend to look at others who do not look similar to themselves as an inferior species. Due to these acts of racism and other prejudices

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    Essay Length: 1,228 Words / 5 Pages
    Submitted: November 22, 2009 By: Kevin
  • Airbus’s New Support Strategy Values Customer Service

    Airbus’s New Support Strategy Values Customer Service

    Airbus's New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer's headquarters in Toulouse, France, executives from Airbus's customer services team explained that rather than becoming a standalone business unit, integrated customer support can help make Airbus airplanes more attractive. In addition, they outlined plans to create

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    Essay Length: 599 Words / 3 Pages
    Submitted: November 23, 2009 By: Max
  • Ethical and Legal Obligations Paper

    Ethical and Legal Obligations Paper

    Ethical and Legal Obligations Paper Accountants have been working since the early 1900’s to establish rules and regulations pertaining to the accounting profession. But it was not until 1933 that the Securities and Exchange Commission obtain the authority to establish accounting principles for companies whose securities had to be registered with the SEC, from that point on other entities were created such as the Financial Accounting Foundation (FAF) which established the Financial Accounting Standards Board

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    Essay Length: 481 Words / 2 Pages
    Submitted: November 24, 2009 By: Yan
  • Should Marijuana Be Legalized?

    Should Marijuana Be Legalized?

    Should Marijuana be Legalized? Aaron Roberts Mr. Marshall 4/5/00 Marijuana should be legalized. Marijuana's composition is complex, and has a number of physiological effects. Also, a reason for marijuana legalization is the potential wealth of health benefits that have largely been ignored (www.howardcc.edu). In addition, there are many industrial uses for the cannabis plant (www.sandi.net). Marijuana consists of a mixture of leaves, stems, and flowering tops of the Cannabis sativa plant, or hemp plant (Britannica

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    Essay Length: 552 Words / 3 Pages
    Submitted: November 24, 2009 By: July
  • Nurse Agency Legal Entity

    Nurse Agency Legal Entity

    Executive Summary - The service I have selected is that of a nurse staffing agency. The nurse staffing market is competitive in nature ranging from small local operations to that of a national or international operation. Despite a large number of nurses, roughly 1.7 million nurses, entering the job market since 2001 there are nurse staffing issues in many facilities and an overall shortage of nurses in most states. For example if current trends

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    Essay Length: 428 Words / 2 Pages
    Submitted: November 24, 2009 By: Yan
  • Issues Surrounding the Legalization of Cannabis

    Issues Surrounding the Legalization of Cannabis

    Issues Surrounding the Legalization of Cannabis By Jennifer Siegfried Numerous countries have laws concerning the possession, cultivation, supply and use of cannabis. Non-psychoactive cannabis products, such as fiber and seed, are legal in several countries, many of which license cultivation for these purposes. Marijuana is considered a controlled substance in most areas, though it's use is often condoned for medicinal purposes. Currently, over seven million cannabis arrests have occurred in the United States since

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    Essay Length: 3,023 Words / 13 Pages
    Submitted: November 24, 2009 By: Mikki
  • Ethical and Legal Duties

    Ethical and Legal Duties

    Discrimination Complaint Tom Jones is an employee at Smith Systems Consulting Inc., a private sector organization, who wants to file a discrimination complaint against his employer. This is a long and tedious process that hopefully nobody will ever have to go through, except for Tom. In this paper I will be discussing and evaluate ethical and legal duties related to the Virtual Organization Smith Systems Consulting Inc., SSC. I will discuss how Tom Jones, an

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    Essay Length: 928 Words / 4 Pages
    Submitted: November 24, 2009 By: Bred
  • The Customer Orientated Bureaucracy

    The Customer Orientated Bureaucracy

    Introduction Customer Oriented Bureaucracy (COB) is an amalgamation of the two conflicting images of service work these being new service management (NSM) which suggests a win:win:win relationship between customers, employees and employers against the more negative aspect of service work brought forward by Ritzer which suggests that service work has become McDonaldised and is fake, demeaning and highly routinised. The original ideas were seen by Korczynski as being half right yet had their downfalls. The

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    Essay Length: 2,321 Words / 10 Pages
    Submitted: November 24, 2009 By: Stenly
  • Capital Punishment - Legal Punishment of Death for Violating Criminal Law

    Capital Punishment - Legal Punishment of Death for Violating Criminal Law

    CAPITAL PUNISHMENT The definition of capital punishment is the legal punishment of death for violating criminal law. The person who gets capital punishment is the ones who committed serious crimes. Methods of capital punishment throughout the world are by stoning, beheading, hanging, electrocution, lethal injection and shooting. The two most common methods capital punishment use in the United States are lethal injection and electrocution. The lethal injection is the most used form of capital punishment.

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    Essay Length: 753 Words / 4 Pages
    Submitted: November 25, 2009 By: Vika
  • The Legalization of Torture in America

    The Legalization of Torture in America

    The Legalization of Torture in America The United States of America is a very strong country as far as economics and military power goes. Having a strong tie to neighboring and distant countries economically, has kept the United States afloat for so many years. Freedom and equality for all make the United States what it is today. Staying true to the Constitution for the past 220 years has made me proud to be an American

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    Essay Length: 935 Words / 4 Pages
    Submitted: November 26, 2009 By: Mike
  • Us Legal Tradition Concerning Gender-Based Discrimination

    Us Legal Tradition Concerning Gender-Based Discrimination

    The legal tradition of the United States is deeply rooted in English common law. Thus, the legal history of gender bias in United States law has its origins in the English tradition. One writer describes the attitudes of this tradition by describing the status of a woman in relation to her husband as “something better than his dog, a little dearer than his horse” (11). Under English common law, the woman was merely an extension

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    Essay Length: 955 Words / 4 Pages
    Submitted: November 26, 2009 By: Yan
  • Legalization of Marijuana

    Legalization of Marijuana

    The use of marijuana as a recreational drug is becoming more widespread on college campuses. College students are especially outspoken about marijuana use and its legalization. They feel that they are so stressed with classes that they need a way to calm their nerves before a big test. With the demands of school and heavy workloads students are pushed into a “world of coping” which tends to regard alcohol or drug use as a way

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    Essay Length: 1,350 Words / 6 Pages
    Submitted: November 26, 2009 By: Venidikt
  • Cloning - All Constraints upon Cloning Should Be Lifed

    Cloning - All Constraints upon Cloning Should Be Lifed

    Cloning ALL CONSTRAINTS UPON CLONING SHOULD BE LIFED Cloning has been a very controversial topic since it affects moral values of human beings and other living things alike. In February 1997 scientists in Scotland announced the birth of the first cloned sheep named Dolly, this heralded the future of cloning possibilities and scientists began extensive experiments on cloning and have since then cloned both plants and animals successfully. The next step was to clone

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    Essay Length: 2,200 Words / 9 Pages
    Submitted: November 26, 2009 By: Yan

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