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Last update: August 9, 2014
  • Exception Customer Service

    Exception Customer Service

    Running Head: Exception Customer Service Exceptional Customer Service Diana Girgis University of California, Irvine 194W Kara Thorson March 14, 2007 Abstract This qualitative research examined the factors that contribute to exceptional customer service. It aimed at distinguishing which companies valued customer service in comparison to other companies, specifically, how Enterprise Rent-a-Car values their customer service. In addition, customers, who were randomly selected, that used this company were interviewed about the customer service and how certain

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    Essay Length: 4,326 Words / 18 Pages
    Submitted: December 29, 2009 By: Stenly
  • Home Assignment in Marketing

    Home Assignment in Marketing

    Home Assignment in Marketing Segmentation, Targeting, Positioning Prepared by: Eszter Ol?h Course: BABS 2. Seminar Leader: J?zsef Kapit?ny Seminar: Every alternate Monday 8.00 – 9.30 Satisfying people’s needs and making profit along the way is the purpose of marketing. However, people’s needs differ and therefore satisfying them may require different approaches. Identifying needs and recognising differences between groups of customers is at the heart of marketing. We cannot do everything, we cannot satisfy everybody. This

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    Essay Length: 3,379 Words / 14 Pages
    Submitted: December 30, 2009 By: Steve
  • Revising an Organization's Strategy

    Revising an Organization's Strategy

    Executive Summary Revisiting and revising an organizationпїЅs strategy is one of the backbones of the strategic planning process; it involves senior management considering all issues, both internal and external, which affect how the organization does business now and in the future, and making necessary changes to mitigate threats or build on strengths. A strategic mission needs to reflect current trends and future predictions for the industry; KRCB must incorporate the following into their mission to

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    Essay Length: 292 Words / 2 Pages
    Submitted: December 30, 2009 By: Top
  • Revisiting and Revising an Organization’s Strategy

    Revisiting and Revising an Organization’s Strategy

    Executive Summary Revisiting and revising an organization’s strategy is one of the backbones of the strategic planning process; it involves senior management considering all issues, both internal and external, which affect how the organization does business now and in the future, and making necessary changes to mitigate threats or build on strengths. A strategic mission needs to reflect current trends and future predictions for the industry; KRCB must incorporate the following into their mission to

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    Essay Length: 333 Words / 2 Pages
    Submitted: December 30, 2009 By: Kevin
  • Guidance on In-Service Reliability and Maintainability

    Guidance on In-Service Reliability and Maintainability

    Guidance on in-Service Reliability and Maintainability (R&M) Definitive Guidance for the Acquisition Management System 1. Introduction 1.1 This document aims to illustrate the importance of in service R&M, to discuss reasons why in service R&M data may be collected and to provide guidance on how this may be achieved. 2. Definitions 2.1 Reliability can be defined qualitatively : “The ability of an item to perform a required function under stated conditions for a specified period

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    Essay Length: 1,506 Words / 7 Pages
    Submitted: December 30, 2009 By: Andrew
  • Leadership Strategy Sales

    Leadership Strategy Sales

    “The Effects of leadership inside Cable & Wireless Carrier Business Unit and how the company can grow by improving the leadership skills of their sales staff” Introduction Organizations should have strong leadership, compromising, innovative and with a vision to foresee what could occur with the purpose that the leader guide his work units together with a general procedure without delays or defects and also that the demands of the mission, vision and strategy be carried

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    Essay Length: 1,281 Words / 6 Pages
    Submitted: December 30, 2009 By: Monika
  • Bulgaria E-Govrnment Strategy

    Bulgaria E-Govrnment Strategy

    TABLE OF CONTENTS 1. INTRODUCTION 3 2. REALITIES 3 3. VISION AND STRATEGIC OBJECTIVES 5 4. GOALS 7 5. GENERAL PRINCIPLES 8 6. ORGANISATION AND MANAGEMENT 9 ANNEX I 15 ANNEX II 16 ANNEX III 17 1. INTRODUCTION This document outlines the strategy for the implementation of information technologies in the public administration and for the attainment of the priorities underlying the contemporary e-government concept. The main objective of the strategy is to organise and

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    Essay Length: 4,529 Words / 19 Pages
    Submitted: December 30, 2009 By: Top
  • Strategies for the 21st Century Professional

    Strategies for the 21st Century Professional

    Strategies for the 21st Century Professional Strategies for the Tech Pro Strategies for the 21st Century Professional Many opportunities present themselves in the job market of today. One question every serious person wanting to break into the technical field is have I prepared myself for the opportunities presented? I would like to discuss the methods I am implementing to become a successful person in the technological field. Some topics I will touch on in this

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    Essay Length: 1,088 Words / 5 Pages
    Submitted: December 30, 2009 By: Andrew
  • Marketing Motorola

    Marketing Motorola

    SWOT Analysis MOTOROLA RAZR V3 SWOT ANALYSIS STRENGTHS • Brand recognition- Motorola is known around the world. Their business is operated globally. • Effective Promotional Strategy- The company effectively used all sorts of media like TV, FM, Internet, Outlets, Promotions, etc of advertisement to market its product. • Strong financial resources- Motorola is a market leader in wireless communications. They had sales of $36.8 billion in 2005. • Product Innovation- Motorola is willing to take

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    Essay Length: 830 Words / 4 Pages
    Submitted: December 30, 2009 By: Artur
  • Wal-Mart Stores, Inc.: On Becoming the Worldвђ™s Largest Company (2002)

    Wal-Mart Stores, Inc.: On Becoming the Worldвђ™s Largest Company (2002)

    Title: Wal-Mart Stores, Inc.: On Becoming the World’s Largest Company (2002) Executive Summary: Objective: This case’s objective is to be able to find out how Wal-Mart Stores positively responded to the time when they encountered a lot of problems and still end up to be the world’s largest company. Problem: Wal-Mart had experienced a very disappointing year. It was when sluggish consumer spending, rising unemployment, the energy crisis, and the terrorist events of September 11,

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    Essay Length: 1,354 Words / 6 Pages
    Submitted: December 31, 2009 By: Jon
  • The Automated Business Service System

    The Automated Business Service System

    ABSTRACT The Automated Business Service System (ABSS) was designed for the military to process documents without wasting an enormous amount of time. The original way of processing a document involved typing the document up and visiting each person to sign off on it. Not only was this time consuming but there was no historical record available if the original document was lost or destroyed. ABSS uses an Oracle database and has changed the way finance

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    Essay Length: 768 Words / 4 Pages
    Submitted: December 31, 2009 By: Janna
  • Starbucks Coffee Company

    Starbucks Coffee Company

    Starbucks Coffee Company was founded in the year 1971 by three people. They opened their first store in Seattle’s Pike Place Market. The name ‘Starbucks’ actually originated from Herman Melvin’s classical novel called Moby Dick. The seafaring name seems appropriate for a store that imports the world’s finest coffees to the cold, thirsty people of Seattle. Then came Howard Schultz. He joined Starbucks in 1982. While on a business trip in Italy, he visits

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    Essay Length: 1,156 Words / 5 Pages
    Submitted: December 31, 2009 By: Mike
  • What Is Meant by Externalities? How Have Oil Companies in Trinidad and Tobago Employed Solutions to Externalities as Part of Their Corporate Social Responsibilities (csr)?

    What Is Meant by Externalities? How Have Oil Companies in Trinidad and Tobago Employed Solutions to Externalities as Part of Their Corporate Social Responsibilities (csr)?

    What is meant by externalities? How have oil companies in Trinidad and Tobago employed solutions to externalities as part of their corporate social responsibilities (CSR)? Externalities exist when a third party bears costs or receives benefits arising from an economic transaction in which he or she is not a direct participant. This occurs when producers or consumers provide benefits to third parties or impose costs on third parties for which the market system does not

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    Essay Length: 1,114 Words / 5 Pages
    Submitted: December 31, 2009 By: Jack
  • Marketing Mix

    Marketing Mix

    Marketing Mix Owning a business, working for a multi-million dollar company, or working for non-profit organization marketing is an important aspect. Marketing is a broad subject that can be defined by many people in different definitions. How does an organization tackle marketing and where would one begin? Most marketing texts will teach of marketing mix that is important to developing an effective organization. Marketing mix is not a mixture of marketing and public relations as

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    Essay Length: 307 Words / 2 Pages
    Submitted: December 31, 2009 By: regina
  • Apple Swot Analysis - Competitive Strategy

    Apple Swot Analysis - Competitive Strategy

    Apple swot analysis S Closed ecosystem gives total control of user experience from R&D to retail sale. Competitors have to fight for shelf-space and use whatever Microsoft OS and Intel reference designs come out, which leads to a lot of $499 junk laptops loaded with crapware, on a shelf at OfficeDepot where the main user purchase assistance is "LetmeseeifIhaveoneinthebackstillinthebox". Apple gets to set the specs in detail, and deliver to the customer through a controlled

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    Essay Length: 357 Words / 2 Pages
    Submitted: December 31, 2009 By: Kevin
  • Coca Cola Company Share History

    Coca Cola Company Share History

    History: It is rare to find any staple of American life that has its roots in the preceding century. This is one facet of the Coca-Cola Company that makes it very interesting. From its very meager beginnings, to a multinational fortune five hundred company that has the distinction to serve over one billion people in the course of a day. Dr. John Stith Pemberton founded the Coca-Cola Company in 1886. The first batch was mixed

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    Essay Length: 3,745 Words / 15 Pages
    Submitted: December 31, 2009 By: Mikki
  • International Marketing

    International Marketing

    International Marketing Dove is a product that is not just known in the USA, but known all around the world. In one year alone Doves product sold 2.5 billion year in 80 different countries. Many women look to the dove product because they provide a wide range of cleansing and personal care products that make a genuine difference to the condition and feel of your skin and hair. Dove is also hitting the global perspective

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    Essay Length: 766 Words / 4 Pages
    Submitted: December 31, 2009 By: July
  • Bond Market

    Bond Market

    The key players in the bond market are the issuers, underwriters, and the purchasers. The issuers sell bonds, which are long term debt instruments that offer interest return plus the return on the face value at maturity, to fund operations for their organization. Issuers are mainly governments, banks, and corporations. The underwriters are traditionally investment banks or other financial institutions that help the issuer to sell the bonds. The purchasers are institutional investors, governments, traders,

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    Essay Length: 618 Words / 3 Pages
    Submitted: December 31, 2009 By: Wendy
  • Pricing and Non-Pricing Strategies in Different Forms of Industrial Organization

    Pricing and Non-Pricing Strategies in Different Forms of Industrial Organization

    Pricing and Non-Pricing Strategies in Different Forms of Industrial Organization There are four basic models of market structure that exists today, namely, pure monopoly, oligopoly, monopolistic competition and pure competition. As such, within each structure is a unique set of characteristics that play a role in determination of pricing and non-pricing strategy for a particular organization. Over time different industries have evolved from a more primitive to a more competitive market structure to attain greater

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    Essay Length: 2,191 Words / 9 Pages
    Submitted: December 31, 2009 By: Mikki
  • Marketing : The Euro Disney Case

    Marketing : The Euro Disney Case

    1. The main area of Euro Disney’s business is amusement theme parks, based on Disney characters and movies. Euro Disney offers a 4,800 acre amusement park near Paris in which visitors can discover different zones related to different themes : Adventureland, Frontierland, Fanatasyland, Mainstreet-USA, Sleeping Beauty Castle. 2. Other related businesses are derived from Euro Disney’s main activity. For example, there are six theme hotels outside the park. Furthermore, food and souvenirs are sold within

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    Essay Length: 415 Words / 2 Pages
    Submitted: December 31, 2009 By: July
  • Azureus Terms of Service

    Azureus Terms of Service

    Azureus Terms of Service March 19, 2007 0. Introduction; Your Agreement to these Terms of Service. Welcome to the Azureus, Inc. ("Azureus") content management and file download platform consisting of web sites (www.vuze.com), services, software applications and networks that allow for the authorized download and distribution of digital content over the internet (the "Azureus Platform"). The Azureus Platform includes software for the authorized download of digital content (the "Azureus Application"). The following Terms of Service

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    Essay Length: 1,224 Words / 5 Pages
    Submitted: January 1, 2010 By: Mikki
  • Local Flavours HEat Up Meal Solutions in Developing Markets

    Local Flavours HEat Up Meal Solutions in Developing Markets

    During the past decade developing markets have been an important source of growth in the global meal solutions marketplace. According to Euromonitor International data, the Eastern European market accounted for 31% of global sales growth (in US$ fixed exchange rate value terms) in the chilled processed food segment over 1998-2007. Meanwhile, the Asia-Pacific region accounted for 35% of growth in sales of dried processed food during the same period. Much of this growth has been

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    Essay Length: 1,373 Words / 6 Pages
    Submitted: January 1, 2010 By: Monika
  • Service

    Service

    Service is any act, performance or experience that one party can offer to another. The process would or would not tie with the physical product but there is no ownership involved. “Services are economics activities that provide time, place, form utility, problem-solving while bringing about a change in, or for, the recipient of the service.” Services deliver the intangible value like knowledge, utility or care, convenience to the party who need it. (Lovelock, 2004) The

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    Essay Length: 509 Words / 3 Pages
    Submitted: January 1, 2010 By: Max
  • Tourisms Effects in an Newly Emerging Market

    Tourisms Effects in an Newly Emerging Market

    In the last few years on the southern tip of the Yucatan Peninsula, tourism has slowly picked up, though compared to Cancun still very sleepy. The southern tip hosts a1.3 million acre areas known as the Sian Ka’an Biosphere, a United Nations World Heritage site, designated to be protected for its rich biodiversity and unique Mayan cultures which have inhabited the peninsula for centuries. The town I’m focusing on, Majahual, is a small fishing village

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    Essay Length: 477 Words / 2 Pages
    Submitted: January 1, 2010 By: Top
  • Boeing Company

    Boeing Company

    Executive Summary The purpose of this report is to analyse the problems and issues faced by the Boeing company over history and provide a strategic plan for its future growth and development. At first this report gives an introduction on the background and the current situation of Boeing. Then it conducts a series of analysis on the factors that might influence the development of the company, they include: SWOT analysis to discover the company’s internal

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    Essay Length: 3,255 Words / 14 Pages
    Submitted: January 1, 2010 By: Venidikt

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