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Last update: September 1, 2014
  • Exception Customer Service

    Exception Customer Service

    Running Head: Exception Customer Service Exceptional Customer Service Diana Girgis University of California, Irvine 194W Kara Thorson March 14, 2007 Abstract This qualitative research examined the factors that contribute to exceptional customer service. It aimed at distinguishing which companies valued customer service in comparison to other companies, specifically, how Enterprise Rent-a-Car values their customer service. In addition, customers, who were randomly selected, that used this company were interviewed about the customer service and how certain

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    Essay Length: 4,326 Words / 18 Pages
    Submitted: December 29, 2009 By: Stenly
  • Banking Industry Marketing Tools and Customer Service Evaluation

    Banking Industry Marketing Tools and Customer Service Evaluation

    Banking Industry Marketing Tools and Customer Service Evaluation One of the main problems with large companies is they tend to lose touch with their customers and begin to see them as just "numbers on a page." What they fail to realize is there's no "accounting formula" to tell them just how important "happy customers" really are. The most utilized form of research on the internet is Quantitative Research. This involves collecting electronic information from

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    Essay Length: 429 Words / 2 Pages
    Submitted: December 31, 2009 By: Stenly
  • How Sexual Orientation Affects Occupational Behaviour

    How Sexual Orientation Affects Occupational Behaviour

    The article reviewed discusses how sexual orientation impacts on occupational behaviour and the world view of people that are homosexual. It explores discrimination against homosexual people and whether they choose to disclose their sexual orientation. It also talks about the critical theory paradigm in relation to sexual orientation, how education can help reduce discrimination, assumptions of heterosexuality and strategies that can be put in place to decrease discrimination against homosexual people. Ones sexual orientation does

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    Essay Length: 658 Words / 3 Pages
    Submitted: January 4, 2010 By: July
  • Colombia: The Link Between Drugs and Terror

    Colombia: The Link Between Drugs and Terror

    This article is about creating a connection between a government that is controlled by drug traffickers and the people who use terror as a form of defense. The cause for the terrorism is blamed on the poverty situation that is the result of a huge class difference because of a drug trade. The rich get richer and the poor get poorer in Colombia. And it all boils down to demand from North America fueling

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    Essay Length: 641 Words / 3 Pages
    Submitted: January 5, 2010 By: Bred
  • The Managerial Problem of the Disgruntled Customer

    The Managerial Problem of the Disgruntled Customer

    The Managerial Problem of the Disgruntled Customer The problem for managers is miscommunication between managers and customer lack of listening, lack of willingness to compromise, and a lost of temper. Such problems are avoidable and can be stopped if the two parties work together to solve the problem. In every business there are going to the times when the rules clash with the wants of he customer. Lack of listening can and usually is

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    Essay Length: 428 Words / 2 Pages
    Submitted: January 5, 2010 By: David
  • Murder on the Orient Express

    Murder on the Orient Express

    Murder on the Orient Express Hercule Poirot, private detective and retired Belgian police officer, boards the Taurus Express train to Stamboul (Istanbul). On the train there are two other passengers, Mary Debenham and Colonel Arbuthnot. The two act as if they are strangers, but Poirot observes behavior that suggests that they are not. Poirot is suspicious of the couple. The train arrives in Stamboul and Poirot checks in at the Tokatlian Hotel. As soon as

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    Essay Length: 2,203 Words / 9 Pages
    Submitted: January 6, 2010 By: David
  • How Does Ben Lawson's Custom Fabricators, Inc., Create Value for Orleans?

    How Does Ben Lawson's Custom Fabricators, Inc., Create Value for Orleans?

    1. How does Ben Lawson’s Custom Fabricators, Inc., create value for Orleans? Custom Fabricators Inc. has a very companionable relationship to Orleans. Orleans Elevator is a subsidiary of United Technologies and provides Custom Fabricators Inc. with a monthly schedule of their products and these are produced by order and delivered either to the nearby Orleans plant site or directly to the construction location. Custom Fabricators Inc. creates value for Orleans by delivering quality and great

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    Essay Length: 1,084 Words / 5 Pages
    Submitted: January 6, 2010 By: Kevin
  • Level of Customer Satisfaction Achieved by Arlingotn Animal Services and How to Increase the Level of Satisfaction

    Level of Customer Satisfaction Achieved by Arlingotn Animal Services and How to Increase the Level of Satisfaction

    LEVEL OF CUSTOMER SATISFACTION ACHIEVED BY ARLINGOTN ANIMAL SERVICES AND HOW TO INCREASE THE LEVEL OF SATISFACTION PREPARED BY: FATEMA NASREE OCTOBER 20TH, 2006 PREPARED FOR: DR. JACKIE WATSON RGS 6035.E2 AMBERTON UNIVERSITY TABLE OF CONTENTS INTRODUCTION 3 STATEMENT OF PURPOSE 3 SIGNIFICANCE OF STUDY 3 OPERATIONAL DEFINITIONS 4 REVIEW OF LITERATURE 5 STUDY DESIGN/METHODOLOGY CONCLUSION & RECOMMENDATIONS INTRODUCTION Statement of Purpose This study is designed to assess the level of satisfaction among individuals that

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    Essay Length: 6,654 Words / 27 Pages
    Submitted: January 7, 2010 By: regina
  • Importance of Understanding Customer Motives

    Importance of Understanding Customer Motives

    Importance of understanding customer motives The task of marketing is to identify consumers’ needs and wants accurately, then to develop products and services that will satisfy them. For marketing to be successful, it is not sufficient to merely discover what customers require, but to find out why it is required. Only by gaining a deep and comprehensive understanding of buyer behaviour can marketing’s goals be realised. Such an understanding of buyer behaviour works to the

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    Essay Length: 2,920 Words / 12 Pages
    Submitted: January 8, 2010 By: Max
  • Sony Customers Usa

    Sony Customers Usa

    In September 2002, the leadership of Sony Electronics USA was searching for the right organizational structure to implement a new segmentation strategy. They wanted a structure that maintained the links with Sony Japan, yet allowed them to move forward with their new strategy. At the time, Sony Electronics USA was the sales, marketing and distribution arm of the Sony Corporation in the United States. The structure of Sony Electronics USA mirrored the structure of the

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    Essay Length: 763 Words / 4 Pages
    Submitted: January 9, 2010 By: Stenly
  • In What Ways Are the Ideas of Socio-Biology Linked with Eugenics: What's Wrong with Trying to Engineer a Better Society Anyway?

    In What Ways Are the Ideas of Socio-Biology Linked with Eugenics: What's Wrong with Trying to Engineer a Better Society Anyway?

    Eugenics is concerned with the current direction of human evolution. Troy Duster (1990) in his book “Backdoor to Eugenics” defines eugenics as "the organic betterment of the race through wise application of the laws of heredity." The word Eugenics was first put to use in 1883 by Francis Galton in his “Inquiries into Human Faculty and Its Development”. The word originates from the Greek word eugenes meaning "...good in stock, hereditarily endowed with noble qualities".

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    Essay Length: 423 Words / 2 Pages
    Submitted: January 11, 2010 By: Monika
  • Custom Chip Written Analysis

    Custom Chip Written Analysis

    Written Analysis of Case (Custom Chip, Inc.) Summary Custom Chip, Inc case describes the situation of a company where lack of coordination and cooperation among different departments is hindering them to achieve their common or ultimate goal as a single business entity. Applications engineering, product engineering and manufacturing are all inclined towards achieving their individual objectives and timelines rather than collaborating and synergizing their efforts in order to attain a common goal of effective production

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    Essay Length: 1,595 Words / 7 Pages
    Submitted: January 11, 2010 By: Stenly
  • Power of Customers

    Power of Customers

    Power of Customers Today’s cruise vacationers have many different lines to choose from, each offering a slightly different spin on cruising. Most cruise lines target middle class vacationers with the grand ocean liner experience not found in decades. Many first time cruisers are lured in by moderately priced air and cruise package rates. Often one can buy a cruise vacation anywhere form $125-$250 per person, per night. Most hotel stays in major cities are more

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    Essay Length: 251 Words / 2 Pages
    Submitted: January 12, 2010 By: Mikki
  • Customer Force

    Customer Force

    Customers are major forces which affect McDonald’s daily operations and long-term strategic planning. McDonald’s aspires to be the best fast-food restaurant in the industry. Being the best involves anticipating and meeting customer demands in an ethical yet profitable manner. For over 50 years and through 47 million customers, McDonald’s has been able to carve out a legacy. This legacy could only be attained by fulfilling a need and consistently strategizing to incorporate it into McDonald’s

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    Essay Length: 289 Words / 2 Pages
    Submitted: January 13, 2010 By: Top
  • Cost-Benefit Analysis of Infrastructure Projects in an Enlarged European Union: an Incentive-Oriented Approach

    Cost-Benefit Analysis of Infrastructure Projects in an Enlarged European Union: an Incentive-Oriented Approach

    Cost-benefit analysis of infrastructure projects in an enlarged European Union: an incentive-oriented approach. May 2003 Draft-comments are welcome Keywords: Cost-benefit analysis, Project Evaluation, Structural Funds, European Regional Policy JEL Numbers: D61, H43, R58 ABSTRACT The purpose of the paper is to analyse some results of cost-benefit analysis in a sample of ISPA (Structural Instrument for pre-accession countries) projects. The focus is particularly on the variability of financial and economic rates of return and how to

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    Essay Length: 8,146 Words / 33 Pages
    Submitted: January 13, 2010 By: Tommy
  • Customs Fading Today

    Customs Fading Today

    Most wouldn’t dare revolt against their personal beliefs and feel they are very important to follow. But custom is a fading piece of some people’s lives and others cling to tradition above everything else. Throughout our history, the young have been pressured by the wise and they continue to accept traditions and customs. Religion and even marriage changes over time. The older part of our society fears change because they fear what is not thoroughly

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    Essay Length: 474 Words / 2 Pages
    Submitted: January 13, 2010 By: Tommy
  • Critical Analysis of the Impact of E-Banking on the Customers of the Banking Sector in the United Kingdom and Their Future Behaviour

    Critical Analysis of the Impact of E-Banking on the Customers of the Banking Sector in the United Kingdom and Their Future Behaviour

    Critical analysis of the impact of E-banking on the customers of the banking sector in the United Kingdom and their future behaviour Chapter 1-Introduction 1.1 Internet Banking in the United Kingdom and Europe In the United Kingdom, Internet banking services are available and provided by twelve Internet banking services providers. The Egg, for example, is an Internet banking service provider (exclude current account features) that has more than 150,000 customers visited their web site during

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    Essay Length: 1,875 Words / 8 Pages
    Submitted: January 16, 2010 By: Mike
  • Retail Banking: Banking Services for Individual Customers

    Retail Banking: Banking Services for Individual Customers

    Retail Banking: Banking services for individual customers The priorities that each individual has for their bank are different. Some important aspects which people focus on when they are choosing their bank are; the availability of low cost loans, favourable interest rates, banking fees, types of mortgage available, ease of access and general user friendliness. These are a few of the main aspects with which retail banks try to compete for business against each other. How

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    Essay Length: 544 Words / 3 Pages
    Submitted: January 16, 2010 By: Kevin
  • How Are Bipolar Disorder and Depression Linked?

    How Are Bipolar Disorder and Depression Linked?

    Ashley Kirkman Younger Eng 1113; Section 0356 27 September 2005 How are Bipolar Disorder and Depression Linked? For many, life is stressful and hectic and for a portion of Americans, who lead frenzied lives, this chaos and confusion further fuels the burning fire of psychological disorders such as bipolar, depression, post- traumatic stress disorder, and many others. Two of the most closely related psychological disorders are Bipolar Disorder and Depression. Although these disorders do have

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    Essay Length: 289 Words / 2 Pages
    Submitted: January 17, 2010 By: Monika
  • Freshmen Orientation

    Freshmen Orientation

    Freshmen Orientation Everyone was in their white Polo's and khaki pants. We were just separated into platoons and everyone was nervously looking around and wondering, trying to guess what was going to happen next. Then without warning a tornadoe was released in the building and all hell broke loose. Marines that look like they could crush a baseball in their bare hands came swooping down on the other freshmen and I. Panic broke loose, everyone

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    Essay Length: 1,153 Words / 5 Pages
    Submitted: January 21, 2010 By: regina
  • Car Customization

    Car Customization

    Customizing cars is a hobby of mine that I have learned much about. There are many things to learn when it comes to cars. You can work on the suspension, exterior, interior, or even the system. The products you can buy are endless. That does not even include what you can do yourself custom done. It costs money, but in end, you can turn heads. Suspension is a major modification. This will cost you anywhere

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    Essay Length: 1,154 Words / 5 Pages
    Submitted: January 24, 2010 By: Top
  • Determinin Effective Orientation and Training Methods

    Determinin Effective Orientation and Training Methods

    Determining Effective Orientation and Training Methods Chasity Mobley Axia College of University of Phoenix MGT 210: Supervision and Leadership Tim Glaid, Instructor September 16, 2007 Determining Effective Orientation and Training Being a training supervisor for a large local retail company. Giving the orientation and training is truly important to our employees. This is an on going process. The company has seven department stores locally in the city. As the training supervisor there will be a

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    Essay Length: 1,868 Words / 8 Pages
    Submitted: January 26, 2010 By: July
  • Orientalism

    Orientalism

    Jessica Langsdon Professor Moscowitz CC 101: Identity and Community 17 October 2006 Orientalism The fascination with outside cultures in today’s modern American society can be seen as a positive achievement in the eyes of social activists, but this fascination of the exoticness of these foreign places or Orientalism does little for the stereotypes associated with the different ethnic groups of the world. American’s attention span towards foreign countries, particularly those considered as third world countries,

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    Essay Length: 328 Words / 2 Pages
    Submitted: January 30, 2010 By: Top
  • American Oriental Bioengineering Financial Analysis

    American Oriental Bioengineering Financial Analysis

    American Oriental Bioengineering American Oriental Bioengineering, Inc. (AOB) engages in the development, production, and sale of bioengineered products and traditional Chinese medicinal products, primarily in China. The company has three product segments; Health Food, Chinese Medical, and Soybean Protein Peptide products. The company is organized into three divisions; Harbin Bioengineering, HSPL, and AOBO. AOB offers its products through distributors, sales outlets, and hospital and clinics. The company is headquartered in Harbin, China and its

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    Essay Length: 5,656 Words / 23 Pages
    Submitted: January 31, 2010 By: Jessica
  • In What Ways Are the Ideas of Socio-Biology Linked with Eugenics: What's Wrong with Trying to Engineer a Better Society Anyway?

    In What Ways Are the Ideas of Socio-Biology Linked with Eugenics: What's Wrong with Trying to Engineer a Better Society Anyway?

    Eugenics is concerned with the current direction of human evolution. Troy Duster (1990) in his book “Backdoor to Eugenics” defines eugenics as "the organic betterment of the race through wise application of the laws of heredity." The word Eugenics was first put to use in 1883 by Francis Galton in his “Inquiries into Human Faculty and Its Development”. The word originates from the Greek word eugenes meaning "...good in stock, hereditarily endowed with noble qualities".

    Rating:
    Essay Length: 423 Words / 2 Pages
    Submitted: February 9, 2010 By: Wendy

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